Returns & Refunds

Last updated: April 29, 2026

Scope

These terms cover physical yearbooks and photo packages sold through Chasqui Store. Digital downloads and personalized/printed-on-demand items are non-refundable once the order is sent to print.

Refund window

You may request a refund within 14 calendar days of pickup for unopened, unmarked physical goods. Items showing use, damage caused after pickup, or missing components are not eligible.

How to request a refund

1. Reply to your order confirmation email with the reason and any photos that support the claim.
2. We review within 2 business days and confirm whether the refund is approved.
3. Approved refunds are issued to the original payment method. Card refunds typically post in 5–10 business days. Bank-transfer refunds are coordinated by email.

Credit notes (SUNAT)

If we already issued an electronic boleta or factura for your order, the refund triggers an electronic credit note (nota de crédito) which you will receive by email together with the refund confirmation. Keep the XML, PDF and CDR for your records.

Non-refundable items

• Personalized photo packages where the images have been delivered.
• Items damaged after pickup.
• Orders picked up more than 14 calendar days ago (unless local law requires otherwise).

Libro de Reclamaciones

If we cannot resolve your issue directly, you may file a formal complaint through our Libro de Reclamaciones as required by INDECOPI (Peru). We respond within 30 calendar days.

Contact

Email us at sales@chasqui.store with your order number and we will help.